At 7 Hills Candle Company, we want you to be completely satisfied with your purchase. If you have any concerns or issues with our products, please contact us and we will do our best to make it right.
S H I P P I N G M E T H O D S
RETURN & EXCHANGE POLICY
7 Hills Candle Company is happy to return any unused and unopened merchandise up to 30 days after it is received.
Please email 7HillsCandleCompany@gmail.com to request a return authorization for any online order and include "Return Authorization" in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt) to be accepted. 7 Hills Candle Company is unable to cover return shipping costs and the customer is responsible for ALL Shipping Fees.
Please note, 7 Hills Candle Company is not responsible for lost returns. Refund amounts cover the cost of the item returned and do not include shipping fees.
If there is a problem with your order we would be happy to resolve within 30 days of initial order. Please email 7HillsCandleCompany@gmail.com with details regarding your order.
If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.
SALE ITEMS, BUNDLE ITEMS, DISCONTINUED ITEMS, GIFT CARDS, AND CUSTOM ORDERS are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.
We currently ship primarily via USPS and are always trying to find the best, most cost-effective shipping options available for our customers.
Each order received is typically shipped out between 1-3 days from the time the order is placed and our postal carrier typically has a 2-5 day package delivery window. All orders received are typically delivered within 7 business days of purchase.